A step-by-step walkthrough of Medicare's 5-level appeal process, deadlines, tips to strengthen your case, and when to get professional help.
In This Article
The most common denial reasons.
What to look for in the letter.
From redetermination to federal court.
Critical timelines you must not miss.
What makes an appeal succeed.
Template you can use today.
Government and nonprofit references.
If Medicare denied your claim, you have the right to appeal. You must file your first appeal within 120 days of receiving your Medicare Summary Notice. According to CMS data, roughly half of all first-level appeals result in the denial being overturned. There are 5 levels of appeal, and you can escalate all the way to federal court if needed.
Key Takeaways
Quick Answer
Medicare denials can be appealed through 5 levels, starting with a Redetermination (120-day deadline). About half of Level 1 appeals succeed, and odds improve at each level. The key: get your doctor's letter of medical necessity, act before the deadline, and do not give up after Level 1.
You open the envelope and there it is - "Medicare has determined this service is not covered." Your stomach drops. We see this reaction every week, and here is what we tell every single patient: that letter is not the final word. Not even close.
Over 200 million Medicare claims get denied every year, but only 11% of patients ever fight back. The ones who do? They win roughly 80% of the time. Those numbers should make you angry - and then they should make you pick up a pen.
Let us walk through exactly how the process works, what deadlines you need to hit, and what to include in your appeal.
Quick Summary
Before you file anything, take a breath and figure out why they said no. Most denials fall into one of these categories - and some of them are just paperwork mistakes that your doctor's office can fix without a formal appeal:
Here is a tip we always share first: call your doctor's billing office before you do anything else. Coding errors and duplicate claims can often be fixed with a simple phone call - no appeal needed. If that does not resolve it, then you move to the formal appeals process.
That piece of paper you got in the mail? It is called a Medicare Summary Notice (MSN), and it comes every 3 months. If you have a Medicare Advantage plan, yours is called an Explanation of Benefits (EOB). Either way, do not throw it out. You need it.
Here is what to look for on your notice:
Put this notice somewhere safe - you will need it for your appeal letter. And if those codes and charges look like a foreign language, you are not alone. A patient advocate can help you decode it.
Here is how the system works in your favor - there are five levels, and each one is reviewed by a completely different, independent group of people. Fresh eyes every time. If Level 1 says no, Level 2 might say yes. We have seen it happen hundreds of times.
Deadline: 120 days from the date on your MSN
Decision timeline: 60 days for Original Medicare; 30 days for Medicare Advantage pre-service denials
Who reviews it: A Medicare Administrative Contractor, which is the company that processed your original claim
This is your first and most important step. You are asking the same organization that denied your claim to take another look, but a different person reviews it. Here is what to include:
A letter from your doctor is often the single most important piece of evidence. If your claim was denied as "not medically necessary," your doctor can explain in clinical terms why the service was required for your specific condition.
According to CMS data, roughly half of Level 1 appeals result in a full or partial reversal of the denial. Those are good odds, and they improve when you include strong supporting documentation.
Deadline: 180 days from the date of your Level 1 decision
Decision timeline: 60 days for Original Medicare; 30 days for Medicare Advantage
Who reviews it: A Qualified Independent Contractor, or QIC, which is completely independent from Medicare
If your Level 1 appeal is denied, you can request a reconsideration. This time, an organization that has no connection to the original decision reviews your case from scratch. You can submit additional evidence at this stage, and you should if you have it.
The instructions for filing Level 2 will be included in your Level 1 denial letter. Follow them carefully and include all documentation from your Level 1 appeal plus anything new.
Deadline: 60 days from the date of your Level 2 decision
Minimum amount in dispute: $190 for 2026
Decision timeline: 90 days
Who reviews it: An Administrative Law Judge, or ALJ, at the Office of Medicare Hearings and Appeals
At Level 3, you get a hearing where you can present your case, often by phone or video conference. The amount in dispute must meet the minimum threshold of $190 for 2026. You can combine multiple denied claims to meet this amount.
This is where having an advocate or representative can make a real difference. You have the right to bring someone to speak on your behalf, whether that is a family member, a patient advocate, or an attorney. If you feel overwhelmed by the process, learning about patient self-advocacy can help you prepare to present your case effectively.
Deadline: 60 days from the date of your Level 3 decision
Decision timeline: 90 days
Who reviews it: The Medicare Appeals Council, part of the Departmental Appeals Board
The Appeals Council can review, modify, or reverse the ALJ decision. They can also send your case back to the ALJ for a new hearing. This level is more of a legal review than a new hearing, so new evidence is generally only accepted if it is relevant and was not available earlier.
Deadline: 60 days from the date of your Level 4 decision
Minimum amount in dispute: $1,850 for 2026
Who reviews it: A federal judge
This is the final level. Very few appeals make it here, but the option exists. You will likely need legal representation at this stage. The amount in dispute must be at least $1,900.
Need Help Filing an Appeal?
Call 1-800-MEDICARE (1-800-633-4227) for free help understanding your denial notice. Or contact your local SHIP office at shiphelp.org for one-on-one guidance through the appeals process.
| Appeal Level | Filing Deadline | Decision Within | Minimum Amount |
|---|---|---|---|
| Level 1: Redetermination | 120 days | 60 days | No minimum |
| Level 2: Reconsideration | 180 days | 60 days | No minimum |
| Level 3: ALJ Hearing | 60 days | 90 days | $190 |
| Level 4: Appeals Council | 60 days | 90 days | No minimum |
| Level 5: Federal Court | 60 days | Varies | $1,850 |
Whether you are filing at Level 1 or escalating further, these steps give you the best chance of a favorable outcome:
The appeals process for Medicare Advantage plans follows the same five levels, but with some differences in timing and process:
You still have the same right to escalate through all five levels.
You do not have to go through this process alone. Free help is available from several sources:
If you are managing an ongoing health condition and dealing with repeated denials, coordinating your care and paperwork together can reduce the chances of future denials. Our care coordination services can help you stay organized and proactive.
A few errors can weaken your appeal or cause it to be dismissed entirely:
A complete appeal packet dramatically increases your chances of success. Gather these documents before you file.
Appeal Document Checklist
Pro tip: Call your doctor's office and specifically ask for a "letter of medical necessity." Do not assume your medical records alone will be enough. The letter should explain in plain language why the denied service is medically necessary for your specific condition.
Use this template as a starting point for your Level 1 appeal. Customize every section with your specific details. A personalized letter is significantly more effective than a generic one.
[Your Full Name]
[Your Address]
[City, State, ZIP]
[Your Medicare Number]
[Date]
Medicare Administrative Contractor
[MAC Name and Address - found on your MSN]
RE: Appeal of Medicare Claim Denial
Claim Number: [Claim Number from MSN]
Date of Service: [Date]
Provider: [Doctor/Hospital Name]
Service Denied: [Description of service]
Dear Medicare Appeals Department,
I am writing to appeal the denial of [specific service/procedure] that was provided on [date] by [provider name]. The denial is referenced on my Medicare Summary Notice dated [MSN date], claim number [number].
Reason for the denial as stated: [Copy the exact denial reason from your MSN]
Why this service is medically necessary:
I have been diagnosed with [condition]. My treating physician, Dr. [Name], determined that [service] was medically necessary because [explain in 2-3 sentences why the service was needed for your specific condition]. Without this treatment, [explain what would happen - worsening condition, increased risk, etc.].
Enclosed with this letter, please find:
1. Letter of medical necessity from Dr. [Name]
2. Relevant medical records and test results
3. [Any other supporting documents]
I respectfully request that you reconsider this denial and approve coverage for the above-referenced service. Please contact me at [phone number] or [email] if you need additional information.
Sincerely,
[Your Signature]
[Your Printed Name]
Important: Send your appeal by certified mail with return receipt requested. This gives you proof of delivery and the date received. Keep copies of everything you send. The MAC must acknowledge receipt within 5 business days.
The appeals process differs depending on whether you have Original Medicare or a Medicare Advantage plan.
| Original Medicare | Medicare Advantage (Part C) | |
|---|---|---|
| Level 1 filed with | Medicare Administrative Contractor (MAC) | Your insurance company (the plan itself) |
| Level 1 deadline | 120 days | 60 days |
| Decision timeframe | 60 days | 30 days (7 days for expedited) |
| Expedited option? | No standard expedited for Level 1 | Yes - 72 hours for urgent/life-threatening cases |
| Level 2 and beyond | Same as above (QIC, ALJ, etc.) | Independent Review Entity (IRE), then same as Original |
Medicare Advantage members: You have a shorter deadline (60 days vs. 120 days) but also a faster decision timeline. If your situation is urgent, request an expedited appeal - your plan must decide within 72 hours.
Key Takeaway
About half of all first-level Medicare appeals are successful. You have nothing to lose by filing - it is free, and you can have a family member or advocate file on your behalf.
You have 120 days from the date on your Medicare Summary Notice to file your first appeal (Level 1 Redetermination). For Medicare Advantage plans, the deadline is 60 days from the date on your Explanation of Benefits. Always check the specific deadline printed on your denial notice, as some situations may have different timeframes.
No. There is no fee to file an appeal at any level. The only financial threshold is the minimum amount in dispute required for Level 3 ($190 in 2026) and Level 5 ($1,900 in 2026). These are not fees you pay - they refer to the dollar amount of the denied claim.
In some cases, yes. If your Medicare Advantage plan is stopping a service you currently receive, you can request continued coverage during the appeal by responding within 10 days. If the appeal is ultimately denied, you may owe for services received during the appeal period.
Approximately half of first-level appeals result in the original denial being fully or partially overturned. Success rates vary depending on the reason for denial and the strength of supporting documentation. Appeals with a detailed letter of medical necessity from the treating physician have a significantly higher success rate than those filed without one.
Yes. You can designate a representative to act on your behalf at any level of the appeals process. This can be a family member, friend, doctor, attorney, or patient advocate. You will need to complete an Appointment of Representative form (CMS-1696) and include it with your appeal. Your representative can file paperwork, attend hearings, and make decisions on your behalf.
Key Takeaways
Government agencies, nonprofit organizations, and trusted institutions with additional information on topics covered in this article.